Dental Staff Training: Building a Stronger Team
The Etters Group provides professional development courses to keep staff growing in their careers, while building goodwill and a sense of pride in their role in the practice. Dental staff training sessions and workshops are conducted on-site as a team in-service, or over regularly scheduled intervals, depending on the topic. For individual training of administrators, dental hygienists and treatment coordinators, Catherine delivers one-on-one training, including role playing, use of new or appropriate technology, and ongoing support via training manuals and assessment tools.
Dental Administrator Training
Take your administrator to the next level with customized training to develop solid communication and organization skills. Training is specially designed for individual needs. Catherine trains administrators who are new to dentistry, as well as experienced administrators who are looking to strengthen skills. Essential skills training includes:
- Patient communications
- Telephone etiquette and effectiveness
- Appointment scheduling
- Making financial arrangements
- Dealing with insurance concerns and patient communications
- Implementing a re-care system
- Effective time management
Treatment Coordinator Training
Dental practice treatment coordinators can greatly enhance practice operations. They educate patients, actively participate in treatment planning, present treatment plans and follow up on care. With special training, dental assistants or other team members can assume the role of treatment coordinator. The Etters Group offers convenient on-site and offsite training options and provides assistants CDE credits for this training.
Customized On-site Dental Practice Treatment Coordinator Training
Would you like to have one or more treatment coordinators in your practice? The Etters Group provides on-site workshops customized to address the needs of your team members. Catherine works directly with trainees to ensure that they are proficient, comfortable and confident in their new dental treatment coordinator role. Participants receive one-on-one training, customized materials and complimentary phone consultations throughout the implementation phase, to ensure success!
Offsite Dental Practice Treatment Coordinator Workshop
To accommodate the needs of dental study groups and professional organizations, The Etters Group conducts cost-effective offsite dental treatment coordinator training sessions during a two-day workshop. Workshops provide essential training for dental assistants as well as other team members who are broadening their roles within the practice. Participants receive in-depth materials and complimentary phone consultations throughout the implementation phase to ensure success!
Dental Office Manager Training
Your dental practice office manager needs to be the strongest link in your chain of operations. Because a dental practice manager oversees all practice areas, training can help strengthen skills to meet your practice’s unique demands and enable you to fully focus on patient care. The Etters Group provides dental office manager training that improves vital competencies including:
- Skills and utilization of tools to hire and train dental employees
- Preparing performance evaluations
- Dental practice teambuilding and communication
- Maximizing dental office technology
- Utilizing monthly computer reports
- Analyzing practice statistics
- Marketing dental practice services
- Managing accounts payable